At Petkit Shop, we understand that when you order premium products for your beloved pets, you want them to arrive safely and promptly. Our delivery services are designed with the same care and attention to detail that goes into all our pet products, ensuring a seamless experience from our warehouse to your home.

Our Shipping Options

Standard Shipping

Cost: $12.95

Carriers: DHL or FedEx

Delivery Time: 10-15 days after dispatch

Our standard shipping option provides reliable and trackable delivery through trusted global carriers. This is our recommended option for pet parents who want to know exactly when their premium pet products will arrive.

Free Shipping

Cost: Free for orders over $50

Carrier: EMS

Delivery Time: 15-25 days after dispatch

Perfect for budget-conscious pet owners who don’t mind waiting a little longer for their deliveries. This economical option allows you to invest more in quality products for your furry friends while saving on shipping costs.

Order Processing

Please allow 1-2 business days for us to process your order before it’s dispatched. During this time, our team carefully prepares your pet products with the same love and attention you give your pets.

Global Reach with Local Understanding

While we ship worldwide (excluding some remote areas and parts of Asia), we maintain a deep understanding of regional differences in pet care needs. Our delivery network is optimized to ensure your products arrive in perfect condition, no matter where you call home.

What to Expect After Ordering

  • Order Confirmation: You’ll receive an email confirmation immediately after placing your order
  • Processing Update: We’ll notify you when your order moves to the dispatch stage
  • Tracking Information: For standard shipping, you’ll receive tracking details to monitor your package’s journey
  • Delivery: Your premium pet products arrive safely at your doorstep

Returns Policy

We stand behind the quality of all our products. If you’re not completely satisfied, you can return items within 15 days of receipt. Please contact our customer service team to initiate a return.

Please note: Delivery times are estimates and may be affected by factors beyond our control, such as customs processing or weather conditions. We appreciate your understanding.

Need Help With Your Delivery?

Our customer service team is here to assist you with any delivery questions or concerns. Contact us at [email protected] and we’ll be happy to help ensure you and your pet have the best possible experience with Petkit Shop.

Thank you for choosing Petkit Shop for your pet care needs. We’re honored to help you provide a happy, healthy life for your beloved companion.