FAQ

We offer a wide range of high-quality pet products, including accessories, apparel, backpacks, bag carriers, beef and chicken treats, blankets and covers, bolster beds, bottles and bowls, brushes, car protection items, cat caves, catnip toys, chew toys, crate covers and accessories, dental chews, deodorisers, and dog bike trailers. All our items are designed with care to enhance your pet’s comfort and happiness.

Yes! At Petkit Shop, we prioritize the safety and well-being of your pets. Our products are made from premium materials and undergo rigorous testing to ensure durability and quality. From chew toys to blankets, every item is crafted with the same love and attention you give your furry friends.

We offer two shipping options to suit your needs:
– Standard Shipping: Costs $12.95 and is handled by DHL or FedEx. Delivery takes 10-15 days after dispatch. This option is trackable and recommended for timely arrivals.
– Free Shipping: Available for orders over $50, using EMS. Delivery takes 15-25 days after dispatch, ideal for budget-conscious pet owners who don’t mind a longer wait.

We take 1-2 business days to process your order before dispatch. During this time, our team carefully prepares your items to ensure they arrive in perfect condition.

Yes, we ship globally! However, we exclude some remote areas and parts of Asia due to logistical constraints. Our delivery network is optimized to handle regional differences, so your products arrive safely no matter where you are.

Delivery times are estimates and may be affected by factors beyond our control, such as customs processing or weather. We appreciate your patience and understanding. If you have concerns, please contact us for updates.

We stand behind the quality of our products. If you’re not completely satisfied, you can return items within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return. Note that items must be in original condition.

Simply email us at [email protected] with your order details and reason for return. Our team will guide you through the process and ensure a smooth experience.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted to protect your information.

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

For standard shipping orders, we’ll email you tracking details once your order is dispatched. You can use this to monitor your package’s journey. Free shipping orders may have limited tracking, but we’re here to help if you have questions.

We’re committed to your satisfaction! If you encounter any problems, contact us immediately at [email protected]. We’ll work to resolve the issue promptly, whether it’s a defect or damage during shipping.