Privacy Policy

Last Updated: December 2024

Welcome to Petkit Shop! At Petkit Shop (operated from 1150 Nickel Road, DALLAS, US 57529), we cherish the trust you place in us when shopping for your beloved pets. Just as we meticulously select premium materials for our pet products—from cozy bolster beds and cat caves to durable dog bike trailers and chew toys—we are equally committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit petsgearsupplies.com.

Our target audience consists of devoted pet parents worldwide (excluding some remote areas and parts of Asia), who value security, convenience, and premium quality. This policy reflects our dedication to transparency and compliance with global privacy regulations, including the GDPR and CCPA.

1. Information We Collect

To provide you with a seamless shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant systems) or PayPal account information. We do not store full payment card numbers.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Messages sent to our support team at [email protected].

2. How We Use Your Information

Your data helps us enhance your experience and deliver the premium service synonymous with Petkit Shop:

• Process orders for apparel, backpacks, beef treats, or other products efficiently.
• Provide customer support and respond to inquiries within 24 hours.
• Improve our website and product offerings based on user preferences.
• Send transactional emails (e.g., order confirmations) and, with your consent, marketing communications about new products like catnip toys or blankets & covers.
• Monitor security and prevent fraud, aligning with our commitment to “Maximum Security.”

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal data. We may share information only in these circumstances:

• Service Providers: Trusted partners who assist in payment processing (e.g., PayPal, card networks), shipping, and IT services, under strict confidentiality agreements.
• Legal Compliance: If required by law or to protect our rights and users’ safety.
• Business Transfers: In the event of a merger or sale, with notice to users.

4. Data Storage and Security

Your data’s security is as vital to us as the durability of our chew toys and car protection accessories. We implement robust measures to protect your information:

• Encryption: All transactions are encrypted using advanced technology, similar to our payment processing systems.
• Secure Storage: Data is stored on secure servers with limited access.
• Retention: We retain personal data only as long as necessary for order fulfillment or legal requirements.

5. Your Rights

As a valued customer, you have rights over your data, including:

• Access and Correction: Request a copy of your data or update inaccuracies.
• Deletion: Ask us to delete your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails at any time.
• Data Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at [email protected]. We respond within 30 days, consistent with our prompt customer service ethos.

6. Cookie and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, much like how we design our bowls & slow feeders for practicality. These help us:

• Remember your preferences (e.g., language or cart items).
• Analyze site traffic to improve layout and product displays.
• Enable features like secure login and checkout.

You can manage cookie settings through your browser. Disabling cookies may affect site functionality.

7. International Data Transfers

Petkit Shop serves customers globally (excluding some areas in Asia and remote regions). Data may be processed in the US or other countries with adequate privacy protections in place.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. The “Last Updated” date at the top will indicate revisions. Continued use of our site constitutes acceptance of updates.

9. Contact Us

Thank you for trusting Petkit Shop. We’re committed to safeguarding your privacy while providing the premium experience you and your pets deserve.