At Petkit Shop, we understand that your furry family members deserve only the finest products and service. Just as we meticulously design our premium pet accessories, we’ve crafted shipping and returns processes that reflect our commitment to quality and your complete satisfaction.

Shipping Information

Order Processing

We pride ourselves on prompt order processing. All orders are processed within 1-2 business days from the date your order is placed. During peak seasons or promotional periods, processing may occasionally take slightly longer, but we’ll always keep you informed.

Shipping Methods & Timeframes

We offer two convenient shipping options to ensure your pet products arrive safely and timely:

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping FREE on orders over $50 15-25 business days after shipment EMS

Please Note: We ship globally, with the exception of some Asian countries and remote locations. Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you and your pets to be completely happy with your Petkit Shop purchase. If for any reason you’re not satisfied, we’re here to help with our straightforward returns process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. This generous window gives you and your furry friends ample time to ensure our premium products meet your expectations.

Step-by-Step Return Process

1 Initiate Your Return Request
Contact our dedicated customer support team at [email protected] within the 15-day return period. Please include your order number and reason for return.
2 Receive Return Authorization
Within 24 hours (consistent with our prompt customer service standard), you’ll receive a Return Authorization Number and detailed shipping instructions.
3 Package Your Items
Please return items in their original condition with all tags attached and in the original packaging. This ensures we can resell the product to another devoted pet parent.
4 Ship Your Return
Ship your return to our distribution center at:
1150 Nickel Road, DALLAS, US 57529
We recommend using a trackable shipping service and retaining your shipping receipt.

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Non-Returnable Items

To ensure the health and safety of all our furry customers, the following items cannot be returned for hygiene reasons:

  • Beef Treats & Chicken Treats (opened or unopened)
  • Dental Chews (opened packages)
  • Catnip Toys (if opened or used)
  • Personal care items such as Brushes (if opened)

These restrictions align with our commitment to maximum security and premium quality for all pet products.

Exchange Policy

Prefer a different size, color, or product? We happily accept exchanges for items in new condition within the 15-day window. Simply follow the return process above and specify your desired exchange item.

Need Assistance?

Our dedicated customer service team is here to help! Contact us at:

Email: [email protected]

Response Time: Within 24 hours (because your satisfaction matters as much as your pet’s comfort)

Thank you for choosing Petkit Shop—where premium products meet exceptional service for you and your beloved pets.