Term and Conditions

Welcome to Petkit Shop

At Petkit Shop, we believe your furry family members deserve nothing but the best. These Terms and Conditions outline the agreement between you and Petkit Shop regarding your use of our website and services. By accessing our site and making purchases, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Our Commitment to You

Petkit Shop is dedicated to providing premium pet accessories and exceptional service. We specialize in high-quality products including accessories, apparel, backpacks, pet beds, toys, and nutritional treats designed with your pet’s comfort and happiness in mind.

1.1 Website Purpose

Our website serves as a platform for pet owners who value quality, design, and functionality in pet products. We cater to discerning customers who seek the finest accessories for their beloved companions.

1.2 Service Area

We ship globally with the exception of some Asian countries and remote locations. By placing an order, you confirm that your shipping address is within our service area.

2. User Responsibilities

2.1 Account Accuracy

When creating an account or placing an order, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Legal Compliance

You agree to use our website in compliance with all applicable laws and regulations. Any misuse of our services may result in termination of your access.

2.3 Age Requirement

You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you meet this age requirement.

3. Products and Services

3.1 Product Descriptions

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations in color or design may occur. If a product does not meet your expectations, please refer to our return policy.

3.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and provide a full refund if payment has been processed.

3.3 Hygiene and Safety

To ensure the health and safety of all our furry customers, certain items cannot be returned for hygiene reasons:

• Beef Treats & Chicken Treats (opened or unopened)
• Dental Chews (opened packages)
• Catnip Toys (if opened or used)
• Personal care items such as Brushes (if opened)

4. Orders and Payment

4.1 Order Process

When you place an order, you will receive an order confirmation email. This email constitutes our acceptance of your order and the formation of a contract between you and Petkit Shop.

4.2 Order Processing

We pride ourselves on prompt order processing. All orders are processed within 1-2 business days from the date your order is placed. During peak seasons or promotional periods, processing may occasionally take slightly longer.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

4.4 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, but will honor the price at the time of order confirmation.

5. Shipping and Delivery

5.1 Shipping Options

We offer two convenient shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after shipment

5.2 Delivery Timeframes

Delivery times are estimates and may vary depending on your location and customs processing. We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.

5.3 International Orders

International customers are responsible for any customs duties, taxes, or import fees that may apply to their order. These charges are not included in our product prices or shipping costs.

6. Returns and Exchanges

6.1 Return Timeframe

We accept returns and exchanges within 15 days of your receipt of items. This generous window gives you and your furry friends ample time to ensure our premium products meet your expectations.

6.2 Return Process

To initiate a return or exchange:

1. Contact our customer support team at [email protected] within the 15-day return period
2. Receive Return Authorization and shipping instructions within 24 hours
3. Return items in original condition with all tags attached and in original packaging
4. Ship your return to our distribution center at: 1150 Nickel Road, DALLAS, US 57529

6.3 Refund Processing

Once we receive and inspect your returned items:

• Processing Time: 3-5 business days after receipt
• Refund Method: Refunds will be issued to your original payment method
• Shipping Costs: Original shipping fees are non-refundable

6.4 Exchange Policy

We happily accept exchanges for items in new condition within the 15-day window. Simply follow the return process and specify your desired exchange item.

7. Intellectual Property

7.1 Copyright

All content on this website, including text, graphics, logos, images, and software, is the property of Petkit Shop or our content suppliers and is protected by international copyright laws.

7.2 Trademarks

Petkit Shop and our logo are trademarks of our company. You may not use these marks without our prior written permission.

7.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include any resale or commercial use of our site or its contents.

8. Limitation of Liability

8.1 Product Use

While we ensure our products meet the highest quality standards, Petkit Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. This includes, but is not limited to, damages for personal injury, property damage, or financial loss.

8.2 Website Availability

We strive to keep our website available 24/7 but cannot guarantee uninterrupted access. We are not liable for any damages resulting from website unavailability.

8.3 Maximum Liability

Our maximum liability to you for any claim relating to our products or services shall not exceed the purchase price of the product in question.

9. Privacy and Data Protection

9.1 Data Collection

We collect and process personal data in accordance with our Privacy Policy. By using our website, you consent to such processing.

9.2 Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States.

10.2 Dispute Resolution

In the event of any dispute, we encourage you to contact us first at [email protected]. We are committed to resolving issues amicably and efficiently.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Response Time: Within 24 hours
• Address: 1150 Nickel Road, DALLAS, US 57529